"My mammogram appointment"

I arrived for my mammogram appointment on time feeling a little anxious. I was asked to go straight in to the examination room by the radiographer. They didn't say hello or introduce themselves. I was told to change behind the door and asked to close it to- which I did. Without hardly speaking to me they went through the routine of positioning me around the xray machine. I felt I was just another patient/puppet being ruffled around almost. They weren't very gentle I felt. They did not attempt to engage with me at all. There was only me there - so there was no one waiting. I work with people & families - I would like to think that I would at least try to even just pass the time of day with them so cannot understand why this radiographer was 'robot like' with me. Am I missing something here-is it just the way it is?