"My mammogram appointment"

About: Nottingham University Hospitals NHS Trust

(as the patient),

I arrived for my mammogram appointment on time feeling a little anxious. I was asked to go straight in to the examination room by the radiographer. They didn't say hello or introduce themselves. I was told to change behind the door and asked to close it to- which I did. Without hardly speaking to me they went through the routine of positioning me around the xray machine. I felt I was just another patient/puppet being ruffled around almost. They weren't very gentle I felt. They did not attempt to engage with me at all. There was only me there - so there was no one waiting. I work with people & families - I would like to think that I would at least try to even just pass the time of day with them so cannot understand why this radiographer was 'robot like' with me. Am I missing something here-is it just the way it is?

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Responses

Response from Nottingham University Hospitals NHS Trust

Thanks for leaving your feedback. I am sorry to hear that our staff didn’t welcome you or introduce themselves as they should or make you feel at ease when you attended for your recent appointment. It would be helpful if you could make contact with me so I can look into this further and so we can learn from your experience. My number is: 0115 969 1169 ext. 56881

Best wishes,

Leanne Calderwood, Radiography Manager.

  • Annieash thinks this response is helpful
    {{helpful-1}} other {{helpful-1 == 1 ? "person thinks" : "people think"}} so too