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"Waste of an appointment"

About: Queen's Hospital / Trauma & orthopaedics

I see a doctor on 10th april to see if it was possible to operate on my thumb, the doctor was brilliant l had an xray done then referred me for an MRI to check everything, l then had the follow up appointment today, 21st august, l see a different doctor that said I needed to go and speak to the lead consultant, they then came back and said they only specialise in shoulders? And that the previoys doctor l had seen had left and ld have to be referred to somewhere else? It was an absolute waste of time me going there today and a waste of an appointment that someone with a shoulder problem couldve had! I dont even know what referral l have to wait for?

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Responses

Response from Queen's Hospital 6 years ago
Queen's Hospital
Submitted on 04/09/2017 at 17:24
Published on nhs.uk at 17:31


Thank you for taking the time to provide us with your feedback. I am sorry to hear the concerns that you have raised. I will ensure your feedback is passed onto the service, if you would like to discuss this further then please contact the Patient Advice and Liaison Service who will discuss your concerns with you and see if there is anything they can do. They can be contacted on 01708 434 454 or by email pals@bhrhospitals.nhs.uk.

Kind regards

Claire McGregor

Divisional Nurse, Surgery

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