"Alarms were sounding 24/7"

About: Pilgrim Hospital / Rheumatology

(as a service user),

0900hrs due to spinal injury and rheumatoid arthritis, unable to move in severe pain ambulance called arrived at Hospital approx 0930, transferred to trolley, 1800hrs lay on trolley unable to move in severe pain, 1810hrs moved to ward. In my opinion most of the staff don't know the meaning of the word communication, most requests were  either ignored or take in excess of one hour to comply with, many of the patients have liquid infusion linked up, each of these have an alarm if the medication flow is interrupted, these alarms were sounding 24/7 but patients are prohibited from touching the reset button, sleep was not possible. I dread the day if I need to go back, discharged 6 days later.


Response from Sharon Kidd, Patient Experience and Engagement Manager, Patient Experience, United Lincolnshire Hospitals NHS Trust

picture of Sharon Kidd

Dear benefiel

Thank you for sharing your comments about experience at Pilgrim. From what you have detailed and after discussing your concerns with our Head of Nursing at Pilgrim, we are unsure which specific areas they relate to as you have not mentioned them.

To allow us to not only provide you with a fuller response but also to address the concerns you have raised, we would be most grateful if you could email us the details via our PAL team at Pilgrim - pals@ulh.nhs.uk and please quote CO390786 as this will help the team locate your feedback.

Best regards

Sharon Kidd, Patient Experience Manager

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