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"Orthopaedics at Cramlington Hospital. Outstanding!"

About: Northumbria Specialist Emergency Care Hospital

I was admitted through A & E on the 6th August with fractures to my right tibia and fibula. They were absolutely brilliant!!! I was admitted to ward 1, bed 19 in the safe hands of the porters who were truly kind and considerate. I received excellent treatment and would like to express my gratitude.

To all the Healthcare professionals / assistants who made me feel safe, who attended to my every need I would like to say Thank you!

The injuries I sustained required surgery, and a metal plate was internally fixed., I would like to say that I am truly grateful to the NHS, the consultant and the whole team of surgeons / assistants and everyone involved in my care who allowed this to happen so promptly.

I would especially like to thank all the staff who worked on pod 3 while I was bed bound.

I would also like to mention that the menu in this place is fantastic, there are at least 10 choices of a main meal!The service was second to none! The staff on my pod went above and beyond to assist me and for that I am truly grateful!

I would also like to thank the trauma clinic for applying my cast and the physiotherapist who provided me with a walking device, crutches etc for home.

I would also like to thank a lovely healthcare assistant who I spoke to yesterday afternoon (18th August) this healthcare assistant took time to listen to my concerns and passed me over to a Sister who was brilliant. I would like to express how grateful I am to the Sister for their help and advice. I have had my cast replaced this morning at cramlington trauma clinic, and am very happy with my treatment.

Thank you to everyone!!!

We are so lucky that we are provided with this treatment free of charge!!!!!

Sharon

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Responses

Response from Northumbria Specialist Emergency Care Hospital 6 years ago
Northumbria Specialist Emergency Care Hospital
Submitted on 21/08/2017 at 15:16
Published on nhs.uk at 15:32


Dear Sharon,

Thank you so much for sharing this wonderful review of your care. I’m delighted that you felt our trauma team went above and beyond, and were able to provide you with all that you needed during your stay with us. It really is a pleasure to receive such kind words about our staff, it is so important for them to be able to see the positive impact they have had on their patients. I will be sure to pass on your review to the teams that were involved in your care; a nice boost to start their week.

I do hope you are recovering well after your surgery and if there is anything more that we can do for you, please do not hesitate to get in touch.

Best wishes,

Jessica

Jessica Mallach

Head of Quality Improvement and Patient Experience

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