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Delay at reception

Story from nhs.uk

"Delay at reception"

About: Solihull Hospital

Arrived at reception at 6:30pm today with suspected broken ankle.

Queued for 15minutes before seeing receptionist.

Booked in around 6:45pm.

No-one liked at me.

At 7:45pm a very quietly spoken nurse announced a 2-3hour delay due to only 1 doctor.

A number of people left without informing reception.

I then informed reception that I was leaving. They said why?

I informed them of the announcement. They then called someone and informed me that there were only 2 people on front of me......!!

I overheard them telling new arrivals of the 2-3hour wait.

Pretty much non-one new is staying.

Exactly what is going on?

Who on earth knows the truth.

Update... 8:30pm....just had xray ahead of folks before me in the queue.

Very professional xray.

Just seems so disorganized.... precious resources poorly used

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Responses

Response from Solihull Hospital 6 years ago
Solihull Hospital

Submitted on 21/08/2017 at 08:19
Published on nhs.uk at 10:32

Dear Mr Thompson,

Thank you for taking the time to post your comments, regarding your attendance to the Minor Injuries Unit at Solihull Hospital.

I am sorry to have read your comments regarding your patient experience.

If you would be willing to provide further details such as your date of birth and address, as a Trust we would be more than happy to look into these issues.

You can do this by either contacting a member of the Patient Services Team on 0121 424 0808 (lines open 9am - 3.30pm, Monday to Friday) or you can email your concerns to bhs-tr.Complaints-ConcernsandCompliments@nhs.net

I shall forward your posting to the senior management team for MIU, so they are aware of your comments.

In addition, I will forward your posting the senior management team for Radiology.

Yours sincerely

Jenny Langham

Patient Services Officer

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