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"The Worst Medical Care I've Ever Experienced!"

About: Barnet, Enfield And Haringey Mental Health NHS Trust

I wouldn't take a dog for treatment at this place! I've been struggling since 2014 after a massive overdose that saw me in critical care for two days. Following this it took me over a year to get an appointment despite my GP regularly chhasing.

For the last two years there has been no improvement in my overall mood. The doctor continues to make any changes to my medication and the psychotherapist I wa assigned to has been sick for almost a year so I've had no psychological therapy either. I appreciate that someone is ill but in my field someone has to take up the slack. In fact the work we had previously don't might well not have happened and I guess if I ever get to see someone again we won't be starting from scratch.

The doctor barely listens to me, in fact I get the distinct impression I'm nothing more than nuisance! The doctor clearly doesn't believe me as it seems to be necessary for my partner to attend. There is clearly no trust and I've never had a doctor-patient relationship like it in my whole life. I have had to even ask to finish what I'm saying as the doctor interrupts with such joys as 'what do you want to get out of today'. This is a highly irrelevant as I will be ignored so don't even bother answering me the question. I've made my position clear that my medication isn't working for me but he'll im only the patient so you ignore me and patronise me by telling me we need to wait told the next review in several months which then becomes the next review and then the next. Thankfully my partner has been with me and he is if the same opinion so at least I'm not being delusional.

Unfortunately it doesn't matter because this is the NHS and if you are referred here you are stuck with it. If that isn't dead enough the building is so depressing. There is nothing about this place which would help anyone recover in any way from their mental health problems. After every visit I feel so down and depressed and hopeless with a feeling of no way out.

Avoid at all costs if you can. If you can't then good luck, you'll need it. I'm contemplating seeing my MP and making an official complaint as I'm at my wits end. This is no way to treat anyone especially those desperately needing help for complex or serious mental health problems.

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Responses

Response from Barnet, Enfield And Haringey Mental Health NHS Trust 6 years ago
Barnet, Enfield And Haringey Mental Health NHS Trust
Submitted on 29/08/2017 at 16:50
Published on nhs.uk at 18:33


Thank you for your comment and I am sorry that you feel this way about your experience at BEH-MHT. We try hard to understand where we do things well and where we could do it better and would appreciate your contact via the patient experience office if you would like to discuss your experience further or raise any issue as a complaint. The contact details are patient.experience@beh-mht.nhs.uk or alternatively phone 020 8702 4700.

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