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"Fantastic Support and Physiotherapy care"

About: University Hospital Wishaw

(as the patient),

I have been struggling with plantar fasciitis and tendontitis for almost 2 years. Having tried so many treatments without much relief, I attended the physiotherapy department again at Wishaw General Hospital. A friendly but extremely professional physiotherapist called Fiona obtained a detailed history and spent so much time identifying the root cause of my pain. I really felt it was the first time someone was truly listening to me! ! ! !

I have now had several treatments with ultrasound which has helped immensely. Fiona has given me so much support and invaluable advice to continue building up strength and I can truly say I have hope for the future that I will recover from this most debilitating experience.

It has made such a difference to the quality of my life and I thank you so much for all your care and attention Fiona.

A special mention also to Martha ( Physiotherapy reception ). Fantastic support working out my appointments. What a positive experience of the department. True professionalism in the NHS! ! 

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Responses

Response from Ruth Currie, Acting Head of Physiotherapy, NHS Lanarkshire wide, NHS Lanarkshire 6 years ago
Ruth Currie
Acting Head of Physiotherapy, NHS Lanarkshire wide,
NHS Lanarkshire
Submitted on 22/08/2017 at 17:21
Published on Care Opinion on 23/08/2017 at 13:48


picture of Ruth Currie

Dear Podstar1,

Thank you for taking the time to write to us to let us know how much you have benefited from the assessment, advice and treatment offered to you by Fiona one of our physiotherapy staff. It is always encouraging to hear how our staff listen carefully and develop a treatment plan appropriate to each patient's condition.

I will certainly pass your thanks on to Fiona and the rest of the physiotherapy team in Wishaw General.

Martha, our physiotherapy receptionist, will be delighted to know you appreciated the help she gave you by finding appointments which suited.

May I take this opportunity to wish you a speedy recovery from your plantar fascitis.

Kind regards,

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