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"A and E visit with 7yr old son"

About: Stepping Hill Hospital / Emergency Department

I bought my 7 year old son to A and E today, he was extremely distressed and I thought he may of broken hi wrist.

THANK YOU STEPPING HILL A & E

When there is so much negativity about the NHS, I wanted to share our positive experience today........., from arriving at 11.15am, greeted by a lovely receptionist, to receiving pain killers, an Xray to then have my son's wrist set in a cast, he was at all times treated with such care & every procedure explained to him in a way he would understand to keep him calm. All the staff were just amazing, I was thrilled that my son's first major hospital experience, went well considering and this I am in no doubt at all that was down to the staff today, please pass on my thanks.

We were out and done and dusted by 1.30pm, Thank you for a fantastic service.

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Responses

Response from Stepping Hill Hospital 6 years ago
Stepping Hill Hospital
Submitted on 31/08/2017 at 15:20
Published on nhs.uk at 16:31


I'm so pleased your son was comforted and well looked after during his first time in hospital. It's lovely to read of how much this means to you. I have passed your kind words onto the ED management team who will share them with the staff who cared for you.

Complaints & PALS Team Lead

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