"A&E Experience at heartlands"

Came in to see someone with regards to some pain I was experiencing and was concerned about, I usually avoid hospitals and doctors but this pain was begining to get worse,

I waited patiently for 2 hours, I then got up and went to the desk and calmly asked if the receptionists could provide me with a guideline on how much longer before someone can see me. The staff pulled a face and started speaking in a loud sharp tone. This made me feel really small and embarassed in a room semi filled with people waiting. I got told there was 2 patients before me and the receptionist at the desk said " I can't give you a time" which reads well but their tone and body language was not right. I am a respectable person and we'll mannerred and didn't expect to get spoken to like that. There was security staff standing yards away and I guarantee if that was my tone and not one of your staff members I would have been thrown out. I understand that their job is a high tempo job but before I approached the receptionist at the desk they were just on their mobile for abit and wasn't with any other patient.

It would be different if I was drunk and disorderly or a nuisance but they seem to get treated better.