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I cannot thank all the staff enough

Posted By jacdoc

"I cannot thank all the staff enough"

About: University Hospital Monklands / General Surgery (Wards 4 & 7)

(as the patient),

admitted  for gallbladder surgery. I have a terrible fear and terrible anxiety of hospitals. from the start my surgeon mr nazzar went out of his way to make it happen. he liaised with day admission unit and ward 7 and it was decided to admit me to ward 7.

I cannot thank each and every member of staff enough I cannot name them them all but from surgeons to anaesthetists doctors nurses auxiliaries cleaners each and every person went out their way to help me. just being allowed to sit and wait alone with my husband made a huge difference and I actually got the impression that the nhs treated me as an individual and not only put up with my bizarre behaviour and requests but actually went out of their way to help me.

I would just like to add that it is the anxiety that causes the difficulties and the staff really seemed to understand that. just to be allowed to sit with my husband in peace and quiet whist I recovered was so appreciated I cannot thank all the staff enough and once I recover I hope to be extremely grateful to be rid of the gallstones

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Responses

Response from Lynn McTavish, Interim Surgical Service Manager, University Hospital Monklands, NHS Lanarkshire 6 years ago
Lynn McTavish
Interim Surgical Service Manager, University Hospital Monklands,
NHS Lanarkshire

Submitted on 09/08/2017 at 17:05
Published on Care Opinion on 10/08/2017 at 09:50

picture of Lynn McTavish

Dear Jacdoc

Thank you for taking the time to tell us about your experience in the hospital when admitted for gall bladder surgery. I can appreciate how anxious coming in to hospital can make you feel and am pleased that staff were able to help you through your surgery and in your recovery. I was so pleased to read that you felt that you were treated as an individual as this is how we wish all our patients to feel when they are in our care.

I will pass on your comments to Mr Nassar, the theatre team and the staff in Ward 7 who will appreciate your kind words.

I hope you are making a good recovery.

With best wishes

Lynn McTavish

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Response from Karen Phillips, Senior Nurse, Surgical and Critical Care, University Hospital Hairmyres, NHS Lanarkshire 6 years ago
Karen Phillips
Senior Nurse, Surgical and Critical Care, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 10/08/2017 at 10:07
Published on Care Opinion at 10:45

picture of Karen Phillips

Dear Jacdoc

Thank you so much for posting on Patient Opinion. I realize from your post how difficult it must have been for you being anxious. I will be delighted to pass on your comments to the staff in Same Day Admissions, Theatre team and the Staff in Ward 7.

We strive to ensure patient's are treated as individuals whilst in our care to aim for a Person Centred approach to caring for all patients.

Hope you are recovering well at home.

Many thanks

Kind Regards

Karen

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Update posted by jacdoc (the patient)

I did forget to mention the nurse who done the pre admission on the Friday before. She too was so kind and caring and took all the time I needed to get through the pre assessment. I would like to thank her too.

Response from Karen Phillips, Senior Nurse, Surgical and Critical Care, University Hospital Hairmyres, NHS Lanarkshire 6 years ago
Karen Phillips
Senior Nurse, Surgical and Critical Care, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 10/08/2017 at 15:05
Published on Care Opinion at 15:57

picture of Karen Phillips

Dear Jadoc

Thank you for getting back to us relating to The Pre-assessment Nurse, and your further post. I will again be delighted to pass on your further comments to the pre-assessment department.

Many thanks

Kind Regards

Karen

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