"Disappointing"

Our visit was anxious. My husband had arrhythmia and, as a retired doctor,he was worried. We both sat patiently for nearly 4 hours. An ECG had been done, bloods were taken. A notice had been put up that 3 to 4 hours was the expected wait to see the doctor.

I enquired with the receptionist how much longer we might have to wait. Their response was rude, pointing to the notice. They pointedly told us we had only waited 3 hrs 48 minutes and that we would have at least another's 45 minutes to wait. My husband and I were tired and he was getting uncomfortable with sciatica. Their attitude was the last straw and we left. I had been a nurse many years ago. My husband had been a hospital manager and consultant in orthopaedics - we left feeling that times have changed and so disappointed with Preston A & E. The

nurses were lovely. More doctors needed and one receptionist needs a talking to.