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"Worst birth experience ever"

About: Queen Charlotte's Hospital / Maternity

Even though the maternity services where good enough the birth experience was the worst it can be.

We were going for normal birth, dilated up to 6cm and the, apparently most stupid midwife in the world for 8 hours was saying "stop pushing baby, just breath your oxygen". We were asking for epidural to be done as soon as possible but no, they had their own plans. After already in contractions for 5 hours they decide to come in; being in unbelievable pain it takes around 30 minutes to get my wife ready and then their beeper beeps for an emergency and they leave us for another 3 hours waiting in total pain and the midwife saying every 3 minutes "don't push baby...". They finally changed shifts at 9am (we were there since 5pm) and the new ones decided that we go for emergency c-section. We just wanted the nightmare to finish. Just to mention the waters broke at 10pm so open for infections for 11 hours.

The theater (surgery) was nothing like expected. Around 8 people around coming and leaving while my wife's internals where wide open. The door was opening every minute and someone new was coming or leaving and of course old school non-dissolvable sutures with needle.

Even though everything seemed that went good enough we stayed in for 5 more days. No one came to check the baby for 3 whole days; gave pills and checks to my wife but no check on the baby. So our little one got a fever of 39 and only then they decided, after we ask them, to call for a doctor. The doctor said that we need to give antibiotics to the baby just in case it had sepsis. It seems that the baby was trying to breastfeed for 3 days and mother didn't had milk yet so sucking for so long made him sick. At the moment we fed him by bottle the fever dropped to normal but they kept giving to this little baby 3 more doses of antibiotics even though we asked not to. 9am of the 5th day they say we will get discharged so we asked to remove the needle from baby's hand. They are so slow that I went to ask again at 2:30pm to do that but the midwife was in lunch brake. A good person finally came at 4:30.

Of course it didn't end there. After we went back home we were told to expect a midwife the next day to remove the stitches. It appears the email left the hospital the next day (Saturday at 10:30am) so no one knew about our discharge and no one came. After many calls they decided to come on Sunday.

To conclude. "Worst Birth Experience Ever".

We went there after reading good reviews but something has changed and the management need to take real actions like discharge themselves. Personnel also needs better recruitment process.

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Responses

Response from Queen Charlotte's Hospital 6 years ago
Queen Charlotte's Hospital
Submitted on 07/08/2017 at 09:37
Published on nhs.uk at 10:30


Imperial College Healthcare NHS Trust is concerned about your posting on NHS Choices and wishes to apologise to you and your wife for the experience you both had in the Maternity Service at Queen Charlottes Hospital.

Patient Advice and Liaison Service (PALS) has passed on your comments to the relevant service managers.

We would really like to speak to you and be able to look into this matter further.

Patient Advice and Liaison Service (PALS) can be contacted on either 0203 313 0088 or email pals@imperial.nhs.uk

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