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"Appointment booked with wrong team"

About: Worcestershire Health and Care NHS Trust

(as the patient),

My feet hurt when I walk, my doctor eventually said they would send me to a podiatrist, some weeks late appointment came through, I then had a bad accident whereby I was not walking at all, so altered the appointment 3 times, eventually saying to myself I must go or I ill loose appointment to see someone if I did not go. Went for the appointment where I was seen by the ICAT team (The Integrated Clinical Assessment and Treatment Service) instead of the original Podiatrist appointment because when I phoned the person at the other end initially they did not read my notes properly and just made the appointments to the ICAT team. So I feel like I have wasted my time and I could have been on holiday and wasted a NHS appointment and now have to start over again. The people at the ICAT appointment I have to contact them again and make another appointment for the Podiatrist Team, which means I have to wait yet again.

Luckily for me I am still not able to walk far due to accident so I will wait for another appointment as I need to walk some distance to see how my ankle feels when walking properly again.

But I think staff somewhere need to read notes correctly when altering appointments otherwise it is a waste of time and money for you and me.


Response from Worcestershire Health and Care NHS Trust

I am so sorry to hear of what has happened in relation to your appointments.

We would really like to discuss this further with you so could we ask that you contact our Patient Relations Team on 01905 681517, by email to or by writing to them at Worcestershire Health and Care NHS Trust, Isaac Maddox House, Shrub Hill Road, Worcester, WR4 9RW.

We hope you feel able to contact us.