"Free parking and usually seen fairly..."

What I liked

Free parking and usually seen fairly close to my given appointment time. Consultant/doctors and nurses really friendly.

What could be improved

Why does it take four weeks to transcribe the doctors dictated findings (which is what I was told when phoning to see whether a referral letter had been sent). Of course the letter hadn't been sent because they hadn't even at that point type up the doctors findings. We could of been four weeks nearer the next stage of treatment if administration was improved.

Story from NHS Choices

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Response from Loughborough Hospital

Thank you for taking the time to provide us with feedback about your experience. We are sorry that we did not meet your expectations on this occasion. Please contact our Patient Advice and Liaison Service at pals@leicspart.nhs.uk if you wish to discuss this further.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful