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A credit to NHS Scotland

Posted By Felix

"A credit to NHS Scotland"

About: Glasgow Royal Infirmary / Urology( Ward 70)

(as the patient),

I recently underwent bladder surgery at Glasgow Royal Infirmary and having nothing but praise for all the staff involved in my initial admission, my care and my treatment.

I would particularly like to thank Consultant Urology Surgeon Mr Fraser, his friendly and helpful anaesthetists and all the theatre staff involved in my procedure. They made me feel so relaxed and at ease throughout the process.

I would also like to thank all the staff on ward 70 who looked after me so well, and so professionally following my surgery, Nothing was too much trouble to them regarding my care and comfort.

So, huge thanks to all the above staff for making my 12 hour stay at GRI so easy and stress free. Each and every one of them are a credit to NHS Scotland.

Thank you.

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Responses

Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde 6 years ago
Lisa Ramsay
Patient Experience Public Involvement Team Support,
NHS Greater Glasgow & Clyde

I work in a small team within NHS Greater Glasgow & Clyde. Part of the team’s role is to support patients and carers through our feedback systems which will help to improve the services we provide. On Patient Opinion, I support Lorna Gray, Patient Experience Public Involvement Project Manager, and Niall McGrogan, Head of Patient Experience Public Involvement.

Submitted on 07/08/2017 at 10:57
Published on Care Opinion at 11:10

Dear Felix

Thank you for taking the time to post on Care Opinion. I am pleased to read about how well your surgery went, especially how you feel you were treated by our staff. Coming into hospital for treatment can be an anxious time for any patient so I am happy to read that your staff made you feel relaxed and at ease during your care.

I will share your kind words with the staff that you have mentioned. They will be delighted to receive your feedback.

I hope you are now recovering well at home.

Best wishes
Lisa

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