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"Ward 33"

About: The James Cook University Hospital / Clinical haematology

having been an inpatient on Ward 33 since early June with just a couple days at home I want to say thank you to every member of staff on the ward. They worked their socks off in ensuring that as a patient my needs both medically and psychologically were met.

At times staffing numbers were obviously tight due to training and other issues but we were still treated to a level of professionalism I have not seen even in the hospital I work in.

Ward staff daily dealt with demanding, scared, confused patients and their relatives and my experience was that we were all treated as an individual and not just someone with a blood disorder.

Words cannot express my gratitude to everyone involved in my care which will continue as an outpatient. They are well worth more than 1% pay rise, please look after your staff.

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Responses

Response from South Tees Hospitals NHS Foundation Trust 6 years ago
South Tees Hospitals NHS Foundation Trust
Submitted on 03/08/2017 at 08:47
Published on Care Opinion at 09:35


Dear Yas,

Thank you for taking the time to share your story. I hope you are recovering well.

I am delighted that you have had such a positive experience with the Trust and it is always rewarding to hear stories of how our staff are delivering care and support to patients when they need it most.

I will happily pass your feedback on to Ward 33. If you would like me to pass this on to specific staff members I will need some further details as the information you have given here has been anonymised. If you would like to provide further detail please can I ask you to get in touch via our email address: stees.compliments@nhs.net or by phone on 0800 0282451 and I will be happy to help you further.

Thank you, again, for taking the time to provide us with feedback.

Chloe Holmes - Patient Experience Administration Assistant

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