"Staff attitude is a common theme"

About: Royal Albert Edward Infirmary / Maternity

I rang maternity services for some advice. I am 17 weeks pregnant and needed to speak to a midwife/nurse; however after a telephone conversation, (where the ward clerk asked the nurse running clinic to ring me back), it was concluded that I needed to be seen and assessed.

After arriving, the first thing the nurse said in a narky tone as they opened the door was "I can't scan you". I shunned the comment off as that was the least of my worries, so I proceeded to tell the nurse the issue and that i was asked to come down to the hospital to be seen, they asked "who's told you to do that?" as though they should not have done. This has now made me weary about contacting maternity services at Wigan RAEI if I'm ever concerned in the future. Although I am very greatful for how the doctor saw me promptly, and always will be greatful to the NHS and the services they provide, the attitude of this nurse was unnerving. The way they greeted me, and continued to speak to me was as though I was a burden (until the doctors entered). I understand they may see pregnant girls day in day out, worrying over the smallest thing, but it doesn't mean they can become complacent in their professional duty. I just hope no other patients feel the way I have.

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Responses

Response from Susan Heighway, Patient Relations / PALS Manager , Patient Relations / PALS, Wrightington, Wigan and Leigh NHS Foundation Trust

Thank you for posting. May I express my disappointment on reading about your poor experience. I would be grateful if you could get in touch with our Patient Relations Department so that we can take forward your concerns on a formal basis, in order that we can investigate your concerns and provide you with feedback. As you have pointed out, our patients should not feel the way you were made to feel, and I will be referring your posting up to the Division of Surgery, Maternity Services for their urgent review. The next time you need the advice of our services please do contact us, this is your hospital and you are a priority to us.

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