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Rearranging an ultrasound appointment

Story from nhs.uk

"Rearranging an ultrasound appointment"

About: Alexandra Hospital

I rang to rearrange an appointment for an ultrasound on Thursday 27th July, the first time I attempted to ring someone picked up the phone continued to have a conversation with a colleague and then put the phone down. When I rang straight back I was greeted with an unwelcome response and the receptionist was rude to me through out the process of me trying to change the appointment.

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Responses

Response from Alexandra Hospital 6 years ago
Alexandra Hospital

Submitted on 16/08/2017 at 17:30
Published on nhs.uk at 18:31

Mel, I am very sorry to hear of your experiences when trying to contact our ultrasound department. I will pass your concerns onto the department manager to look into. To provide you with some follow up information it would be helpful to have some contact information from you. If you would like to receive some feedback could you kindly contact our Patient Advice and Liaison Service on 0300 123 1732 or by email at wah-tr.pet@nhs.net who can ensure that full details are passed onto the area and we can fully address what happened. Many thanks for getting in touch. We can only address issues if we know about them and we will certainly be following this up.

Kind regards

Worcestershire Acute Hospitals NHS Trust

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