"Not just another patient "

About: Western Infirmary/Gartnavel General

(as the patient),

I had investigatory procedures for my stomach at the Gartnavel Hospital in Glasgow and the care was amazing.

Nurses and Dr's introduced themselves, I was respected throughout, I had dignity, control and was treated as a person not just another patient.

It's that simple, keep us informed, use some empathy, treat us well and what is a distressing experience becomes bearable. When I thanked them the staff said they were just doing their job, this might be true but when you have other bad expereinces you realise how important it is for staff not to be complacent and respect us-then respect comes back.

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Response from Paul Cannon, Head of Administration, Acute Services Division, Greater Glasgow & Clyde NHS

Thank you for taking the time and trouble to provide your very kind feedback.

I will ensure that this is passed on to those involved and I am sure that they will be very pleased to read your comments.

I am sorry that this posting was not acknowledged at the time, we had a break in our use of Patient Opinion, but we have now resumed doing so, and I thought it was still important to acknowledge your posting and where appropriate to pass comments on.

Once again please thank you for using the Patient Opinion feedback system, it is greatly appreciated.

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