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Staff made me feel at ease from our first phone call

Posted By Cookie44

"Staff made me feel at ease from our first phone call"

About: Princess Alexandra Hospital / Maternity

(as the patient),

The care I received at the PAH Birthing unit was incredible.

As a FTM, I didn't know what to expect when going into labour but the staff at the birthing unit were fantastic and made me feel at ease from our first phone call to them when my contractions began.

The room was clean, spacious and well equipped and we didn't feel rushed in any way to leave quickly when we were moved on to the ward after giving birth. The midwives were brilliant and made the whole experience as positive as I could have hoped for.

Our baby as delivered in the early hours of the morning and we were able to leave and go home early afternoon once all the checks were complete.

Couldn't recommend it highly enough!

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Responses

Response from Princess Alexandra Hospital 6 years ago
Princess Alexandra Hospital

Submitted on 17/08/2017 at 09:39
Published on nhs.uk at 10:30

Thank you for your feedback, our hard-working staff always strive to provide great care on every visit and so it is appreciated that you have taken the time to leave a comment.

We also realise that we don't always get it right, so if ever in future you need support from the Patient Experience Team, please contact 01279 82 72 11 or email pals@pah.nhs.uk and we will do our best to respond.

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