"20 week ultrasound scan, better communication..."

About: Countess Of Chester Hospital / Maternity care

Upon arrival staff are friendly and welcoming, the actual 20 week ultrasound scan went very well. Whereby we received a quick, fast and professional service.

Our issue is with the front ultrasound desk, who passes you a completion form, once you've had your ultrasound scan to "drop off at the front desk when you leave". As we where instructed by the ultrasound help desk. So we waited in the main waiting area, as we had an appointment booked directly after the scan. So we wait, to be called in! However, after an hour of waiting no one had called us in, so we doubled checked with a passing midwife as to why we haven't been seen yet? It was explained that the form provided by the ultrasound help desk should have been posted in the mailbox outside the Midwifes Office and not the front reception desk upon learning the hospital as previously instructed.

What's meant to be a special day, in our case finding out the baby's sex and all the preparations that follow! Turned out to be a stressful and time consuming experience.

Therefore this is more a training issue for staff, that needs to be resolved/addressed. To avoid others wasting their time like we did, in what's a very warm waiting room.

Story from NHS Choices

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