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Pre operative assessment visit

Posted By Emeraldy

"Pre operative assessment visit"

About: Heartlands Hospital / General surgery

(as the patient),

I had a very positive experience of the hospital and the various healthcare staff I saw today as part of my pre operative assessment and felt I must share this.

I had a cup of tea before my appointment and the cafe staff were efficient and friendly. There was a lovely calm buzz here which gave a very positive impression of the hospital.

I went to the pre operative assessment area using a step by step printed guide which was easy to follow. I can say without hesitation I was treated by each and every one of the staff I came into contact with that I was treated with professionalism, dignity, respect and efficiency. I was listened to when I asked for clarification about an x ray. The member of staff went and checked with another colleague. So all in all a very positive experience which has relaxed me so much prior to my surgery next week. Thank you very much.

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Responses

Response from Heartlands Hospital 6 years ago
Heartlands Hospital

Submitted on 13/12/2017 at 11:04
Published on nhs.uk at 11:32

Dear Emerlady,

Please accept my apologies for the delay in responding to your posting.

Thank you for taking the time to post your comments regarding the care and treatment you received in the Pre-Operative Assessment clinic at Heartlands Hospital.

I am pleased to read that you had such a good patient experience and that you felt relaxed for your procedure, the following week.

I shall forward your posting the senior management team and ask that your posting is shared with the staff, as I am sure they will be absolutely delighted to read your positive comments.

Once again thank you for taking the time to provide your comments, as all patient feedback is very important to us.

Best wishes

Miss J. Langham

Patient Services Officer

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