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"Demonstrating real care, effective treatment options and genuine compassion"

About: East Surrey Hospital / General surgery East Surrey Hospital / Urology

(as a relative),

After a minor problem my wife received the the distressing news that she had an abnormal growth on one of her kidneys further investigations revealed that it was a cancer, this was confirmed by a biopsy.

The cancer care team at east surrey hospitial were very quick and effective explaining the situation and gave us clear information about condition, staging, and treatment options whilst being mindful of the impact of the situation on us, within days we had a consultation with professor Rane who recommended a radical nephrectomy operation to remove the affected kidney

As it turned out we could not have been in better hands as he is probably the most experienced man in this field you could hope to have taking care of you. (he performed the operation personally).

The surgery took place a few weeks so as you can See the time from diagnosis to surgery was quite short- in effect what could be done was done as quickly as possible( things may have been speeded up by the fact we made our decision to accept the surgical recommendations very quickly! ).

the surgery when well- in the professors own words textbook (and he wrote that book) and my wife is now on the slow road to recovery.

I would like to say the professor and his surgical team, the cancer nurses, the ward staff, and everybody else we met who looked after us through this emotional and distressing time were amazing demonstrating real care, effective treatment options and, genuine compassion.

No one is prepared to go through a experience like this but if it was to happen to you or someone you love and care about that there could in my opinion at least be no better team of people anywhere to help you survive and cope every single one of them has my heartfelt thanks for what they have done so my wonderful wife is still here by my side

I owe them more than I could ever repay but I hope that these words will go some way to demonstrating my gratitude in a time when the nhs is under such tremendous pressure and criticisms abound these people have shown that there are those who can and do care doing there best selflessly day in day out.

once again my heartfelt thanks to you all.

finally if you find yourself in the position we did and you live in the east surrey hospital catchment area then try to ensure your treatment is overseen and provided by professor Rane he is the best!

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Responses

Response from Lynda Filby, Matron, Surrey and Sussex Healthcare NHS Trust 6 years ago
Lynda Filby
Matron,
Surrey and Sussex Healthcare NHS Trust
Submitted on 07/08/2017 at 15:54
Published on Care Opinion at 16:11


Dear steveras,

Many thanks for your very kind words regarding the care your wife received from the urology team. I will ensure all the staff involved in your wife's care see them.

We are pleased to hear that your wife is making a good recovery.

With kind regards and all best wishes for the future.

Lynda Filby

Matron Surgery.

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