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"Bullying staff"

I was feeling awful with a virus- i was triaged by a member of staff whose bedside manner was abrupt. Whilst getting my blood pressure took by an electric machine- I yelped out in pain ( as my body was hurting/aching) and asked if it could be took off? The response was a rather loud/firm no. During this process I informed staff I was on methotrexate and was told I'd need to see the on call Gp. I waited another hr and a half was called in to be seen- the Gp did the normal checks told me I had a viral infection,they asked ( after looking up in their medical book about methotrexate) if I was ok with amoxicillin- I confirmed I was. However as an afterthought they then decided to ring a doctor at the Q.e. They informed the GP I needed to go there for my bloods took. I refused to do this on the following grounds, I'd been at the walk in for over 3 and half hours already ( after battling to get through my working day poorly also) the thought of driving up to hospital to hang around for potentially up to another 3-5hrs was too much to ask. Also I do question why the walk in couldn't have took my bloods, so I could have gotten the antibiotics needed the next day- the GP spent then 20 minutes trying to persuade me to go, I steadfastly refused, they then led me to believe they were checking out other medical venues to get my bloods done that evening- however when they came back into the room they were not alone, the triage nurse was with them. In short together they became a verbal bullying tag team- saying things like I must go, I did challenge the GP and mentioned how I felt that by asking if I was ok with amoxicillin I'd be getting a script and sent on my way, the GP was flustered at this. However the nurse was awful and said I must go to hospital with a " & thats that approach" and "i know much more than you" stance, but the thing that really angered me was the nurse actually said "I question your judgement " my head whipped up at this and I said "I beg your pardon?"- I then said to them how dare you question my judgement, I'm 48 yrs old, have raised 4 children, was a safeguarding manager and now run my own business and your talking to me like a naughty child, with no brain and as if I'm not compes mentis. The nurse did have the good grace to go a little red but still ploughed on in their bullying tone regardless until a brought the 20 minute bullying tag team discussion to an end and walked out.

I have reflected on this experience for a few weeks on (now I feel better- without any medical help or support) and the motivation to formally put my grievances in writing is very strong, I think a young person or an individual with mental health issues would come away feeling worthless experiencing what I did. My opinion, values and views were overrode and dismissed. I find this hugely unacceptable and I will never use the walk in centre ever again. As regards the staff I hope they learn from this, perhaps I'm wrong to expect medical staff to be warm, patient and compassionate. Shame on them.

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