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"Mental health and self harm"

About: Aberdeen Royal Infirmary / Acute Short Stay Medicine Aberdeen Royal Infirmary / Emergency Medicine

(as a service user),

I was treated in A&E recently for an episode of self harm. All the nurses and medics were just phenomenal. In particular, I would like to thank Staff nurse Jenny in A&E, her kindness and compassion along with, being able to make me laugh when I just wanted to cry, she is one in a million. I am so grateful that, there was no judgement and everyone, from the HCSW's, the Consultant I saw (Roley), just wanted to help and, more than anything, they listened. The time they gave me, put me at ease and kept me calm.

Later on, I was admitted and treated in Ward 101 and, their care was outstanding. All the nurses I met, made sure I wasn't in pain and treated me with so much care and dignity. I appreciated they reassured me that, I was safe and, I was going to be okay.

You're all amazing and a credit to the NHS! !

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Kerry Ross, Deputy Business Manager, Royal Cornhill Hospital, NHS Grampian 6 years ago
Kerry Ross
Deputy Business Manager, Royal Cornhill Hospital,
NHS Grampian
Submitted on 01/08/2017 at 09:31
Published on Care Opinion at 10:36


picture of Kerry Ross

Hi AberdeenAngel,

I am sorry to read you had cause to be in the Emergency Department and had an admission to ward 101. I really hope you are feeling better. Thank you for the fantastic feedback! All our staff, especially Jenny and Rolly, will be so pleased to hear they made a difference to you. Can I just thank you for sharing your story, your experience of the services during a time of crisis for you is such a positive message for others to read and I appreciate you taking the time to share it.

I hope you are recovering well.

Best wishes

Kerry

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