"No consultants available"

About: Princess Alexandra Eye Pavillion

(as a service user),

I attended the Macular clinic as I had been told to wait 3 months, after which I could be given a diagnosis. No consultants were present as they seemed to have all taken holidays at the same time. The diagnosis would therefore be sent to me in a letter on their return. There was no opportunity for discussion, nor for any exchange of information. I came away feeling that cases such as mine do not matter much to consultants. The clinic could have been postponed, or patients could have been informed in advance and given the opportunity to change their appointments if they felt the need to discuss a diagnosis further.

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Response from Jeannette Morrison, Head of Patient Experience, NHS Lothian

Dear Lindow

I am really sorry to hear about your experiences with your appointment at the Princess Alexandra Eye Pavilion, it does not sound as though things went quite as they should. I was particularly sorry to read that all the consultants were on holiday at the same time, which as you mention did not allow time for a conversation or questions.

Thank you for your suggestion about notifying patients in advance about the possibility of changing their appointments.

If you would like us to look into this in more detail for you, please can you contact the Patient Experience Team:

Email: feedback@nhslothian.scot.nhs.uk

Telephone: 0131 536 3370

Once again, please accept my apologies for your experiences.

Kind regards


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