"I felt looked after by this team"

About: Queen Margaret Hospital / Gastroenterology

(as the patient),

The staff were incredibly friendly and helped me feel at ease.

Due to waiting lists I had been offered an appointment out of my area in this service and I was thanked for making the extra travel. The nurse checked to make sure that I had a way of getting home after my appointment. The medical team of nurses and the surgeon worked very well together and were respectful of each others work.

At one point a nurse intervened to assist me to get more comfortable during the procedure and the surgeon thanked her. Me being comfortable and relaxed was helpful for everyone. I felt listened to, very well cared for and that the surgeon was not just carrying out a procedure to be reported back to another consultant, but took the time to understand why I was there to help him with the diagnostic procedure.

He explained his findings to me and what might be the next steps based on he found during the procedure. He explained how the information would be passed back to my local health service and that they would be in touch. I was given a copy of the report.

I felt looked after by this team of people and not just 'processed' through a diagnostic test. Thank you.

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Responses

Response from Nothando Senda-Ndaba, Senior Charge Nurse, Endoscopy Unit, QMH, NHS Fife

picture of Nothando Senda-Ndaba

Dear Doormouse45

Thank so much for taking your time to feedback to us about your visit to the Regional Endoscopy Unit at Queen| Margaret Hospital. I am so please to learn that you were looked after so well, and that you observed excellent ways of working within the team. Certainly an efficient team will always have good communication skills and show professionalism. You also expressed that you felt you were not 'processed' through a diagnostic test but, you experienced holistic care. That is awesome, I will pass your comments to the team, who am sure will be as much pleased to hear about their excellent care.

Wish you all the best

Kindest Regards

Nothando Senda-Ndaba(Sister)

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