After attempting to telephone the Sexual health clinic (276 5200) for over 8 days - never answered, and I tried numerous times at all hours, I finally contacted the other number I had been given (276 5204) where I was lucky enough to speak to a member of staff. I explained the problems and was given an immediate appointment within the next 48 hours. Attended the clinic (10 minutes early), I registered at the desk with a very polite person, who was very helpful and courteous. The clinic was busy and I waited a further 25 minutes until I was called to see the Doctor. I was not only impressed with the Doctors manner, but was also incredibly thankful for the time and care that the doctor took to explain the issues and possible procedures. I was treated like a human being, with amazing sensitivity and with utter respect. A nurse was asked to join us before I was examined, and again I was treated with dignity and respect. Another Doctor was called for further opinion - and again I was treated in a very warm and friendly manner with care and respect. When given a note to make another appointment in 4 weeks, I returned to the reception desk, where I can only describe the person with whom I spoke as obnoxious, and treated me as though making a booking with them was such an issue and so problematic! No understanding, kindness, or even manners were displayed. I was disgusted with their whole attitude and demeanour, huffing and puffing, as though making another appointment was some over-complicated procedure- I could not see their name as they were not showing their ID card clearly) If this is the Customer facing service that patients are subjected to, is there any wonder why there are so many criticisms on the review page?
I am a Medical Health Professional, and was proud to be such, following my medical consultation, examination, 2nd opinion request, diagnosis, and offered treatment - Excellent service.
However, the service from the administration team (number of telephone calls), and a certain receptionist were appalling - management not only need to review this element of the service, but perhaps re-train the member of staff on the desk on how to be helpful and in how to treat people with courtesy, respect, but most of all as human beings!
"Excellent medical care - stroppy attitude from..."
About: Sexual health services Sexual health services Manchester M13 9WL
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