About: University Hospital Of North Durham / Maternity care

Worried sick about my daughter.

Rang the hospital as her waters had broken on Monday 17th July. (Evening). Advised by Hospital to see her midwife the next day as she should not come into hospital as there was no pain. Rang her midwife the following morning, advised by midwife they could not see her and said the hospital know we have no room steralised to see your daughter, so why have the hospital given out that kind of information.

Daughter saw her health visitor on Wednesday 19th July, who rushed her to hospital urgently.

Staff lovely at hospital, we were told by a Doctor that they would induce my daughter next week, as both her waters and plug had gone.

Then minutes later we were told she would have to take antibiotics to stop any infection for 10 days.

When I mentioned she was due to get induced next week, I was told no, we have no slots for her to give birth next week.

So now my daughter is walking around, plug gone, water gone since Monday and it's now Thursday 20th.

Worried sick.

What is going on with University College Hospital.?

Would other mothers please be aware, if your waters have broken and you are told not to bother the hospital and go see your midwife, this is very incorrect information and could lead to infection after 48 hours.

Please be aware that someone in the hospital is giving out incorrect information.

Really worried about my daughter, she is still in hospital right now, but leaving today.

Story from NHS Choices


Response from University Hospital Of North Durham

Thank you for providing feedback on your daughter's recent experience at the University Hospital of North Durham.

I am very sorry to hear that you were unhappy with her experience on this occasion and we will make sure your feedback is passed to the Matron.

We would welcome the opportunity to discuss your concerns with her and if she would like to contact us with some more detail it would enable the Matron/Manager to look into your concerns for you.

If you feel this would be useful for her please tell her to contact the Trust’s Patient Experience Team on 0800 7835774.

If she would prefer to contact us by e-mail, our address is cdda-tr.patientexperiencecddft@nhs.net

If she does decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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