This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Impossible to get anyone to answer the phones...

Story from nhs.uk

"Impossible to get anyone to answer the phones..."

About: Frimley Park Hospital / Ophthalmology

I have been trying to get through to someone to check my appoinment time, but getting getting hold of the right person is impossible.

I have been on-hold for 25 minutes now and still waiting.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Frimley Park Hospital 6 years ago
Frimley Park Hospital

Submitted on 20/07/2017 at 14:00
Published on nhs.uk on 21/07/2017 at 04:20

Thank you for taking the time to leave your feedback. I apologise that you have not been able to get in contact with anyone to check your appointment time. Please could I ask you to contact the Patient Advice & Liaison (PALS) team in regards to your concerns and they will be able to assist you. Their email address is palsfrimleypark@fhft.nhs.uk

Hope to hear from you.

Kind regards

Harpreet Rall

Patient Experience Insight & Improvement Officer

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k