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Excellent care in emergency situation

Story from nhs.uk

"Excellent care in emergency situation"

About: The Tunbridge Wells Hospital / A&E and trauma unit

I was brought to the hospital by ambulance following a cycling incident - the pothole won.

X-rays and a scan revealed that I had broken one elbow and fractured the other wrist. Both required fixing with surgery.

Doctors, nurses and healthcare staff were excellent.

As one can imagine I was totally dependent upon staff for cleaning, dressing, feeding and toiletry needs.

I was not local to the hospital, a situation which can be daunting, but the staff were helpful, friendly and efficient.

In these difficult days for the NHS I can only say a very big thank you to Pembury hospital for the excellent care I received in my hour of need.

I am now hoping that the administrative functions of the hospital will enable me easily to obtain discs of my x-rays and scans so that I can receive follow-up treatment closer to home.

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Responses

Response from The Tunbridge Wells Hospital 6 years ago
The Tunbridge Wells Hospital

Submitted on 26/07/2017 at 11:32
Published on nhs.uk on 27/07/2017 at 04:12

Thank you for taking the time to write a review of your experience as a patient at Tunbridge Wells Hospital. We were delighted to read that your care was of such high standards and that you had confidence in the staff even though your surroundings were unfamiliar. If you would like to contact the PALS office at mtw-tr.palsoffice@nhs.net with your details we will be able to help you obtain the reports etc that you need, if you have not already received them. With kind regards, the PALS office

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