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appointment with the out of hours GP

Posted By philip_k

"appointment with the out of hours GP"

About: NHS 24 / NHS 24 (111 service) Western General Hospital / General Medicine

(as a service user),

After feeling awful for three weeks and told by the GP it was a viral infection I called NHS24 to get an appointment out of hours at Western General Hospital in a Edinburgh given I had a high fever and unable to swallow due to a sore throat. I arrived and was seen early by a nurse practitioner. She was excellent, carried out a thorough investigation, great patient care and very professional. After 48 hours on antibiotics, I'm almost back to normal.

I just wanted to say thanks to the nurse practitioner for being so kind, professional and caring.

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Responses

Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 6 years ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 18/07/2017 at 08:31
Published on Care Opinion at 08:33

picture of Shona Lawrence

Dear Philip


I was sorry to learn you have been unwell, however I am pleased that you feel you are almost back to normal. I wish you a speedy recovery.

How good of you to take the time to share your positive experience and to compliment the nurse who attended to you at the Out of Hours service. I am sure my colleagues within NHS Lothian will be pleased to read your post.

Your story has been tagged by the Care Opinion team to NHS 24 as clearly you made a call to our service. Should you wish to provide any specific feedback on this, then I would be delighted to hear directly from you. I can be contacted on 0141 337 4582 or by email at patientaffairs@nhs24.scot.nhs.uk

Thanks again for getting in touch.

Take care

Shona

Shona Lawrence

NHS 24 Patient Affairs Manager

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Response from Jeannette Morrison, Head of Patient Experience, NHS Lothian 6 years ago
Jeannette Morrison
Head of Patient Experience,
NHS Lothian

Submitted on 18/07/2017 at 09:03
Published on Care Opinion at 10:06

Dear philip_k

Thank you for sharing your feedback with us and like Shona, I am pleased to hear that you are now feeling better.

I was really pleased to read how the nurse practitioner cared for you, being kind, professional and caring, especially when you had been feeling unwell for so long. I have shared your lovely feedback with the Out of Hours team at the Western General Hospital and I am sure they will be delighted with your kind words.

Thank you again.

Kind regards

Jeannette

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