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Thank you for making a difficult day bearable

Posted By Delighted patient

"Thank you for making a difficult day bearable"

About: Central Middlesex Hospital

(as a relative),

I accompanied my daughter to an ophthalmic appointment. She was initially seen by an Orthoptist called Ms Joshi, who was outstanding. Time was taken to explain the tests that were to be performed and what was causing her current symptoms. This is NHS care at its best. Ms Joshi is an excellent clinician who is an asset to the ophthalmic service. Thank you for making a difficult day bearable.

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Responses

Response from Pamela Mellor, Patient Relations Manager, London North West University Healthcare NHS Trust 6 years ago
Pamela Mellor
Patient Relations Manager,
London North West University Healthcare NHS Trust

Submitted on 17/07/2017 at 14:36
Published on Care Opinion at 14:59

Dear Sir/Madam

Thank you very much for posting about your daughter's recent appointment in the eye clinic at Central Middlesex Hospital. It is very pleasing to hear how well she was looked after by our staff and that time was taken to explain everything to her. I will ensure that your kind words are passed on to the staff member concerned and shared with the eye clinic team as a whole.

Thank you once again for taking the time to let us know how well your daughter's appointment went. I hope that all is well with her and that she continues to receive such good treatment from the eye clinic in future.

Kind regards

Peter Hare

Patient Liaison Manager

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