"Catalogue of errors"

The visit here was supposed to be for my son to meet his new support worker.His previous worker left; a new one was assigned who then left the service back in April & then we heard nothing until last week as to who was going to be offering support to our son. Nearly a 3 months wait time with no communication whatsoever from the service explaining what was happening. In reality, today's initial app never happened for our son. After his first appt in May 2017 we were supposed to hear in the post for his next one. We didn't need to do anything apparently. Well, that wasn't true. We didn't receive an appointment in the post. We didn't receive the next prescription of his meds by delivery as we'd been promised. We had to chase these with numerous phone calls to staff that seemed bewildered by our requests, apparently adequate consent hadn't been obtained. So tell us this before he runs out of medication! Consent was given back in May with the consultant present but as if by magic it turned up this morning after I attended earlier than a 9.30 scheduled app to complete another form enabling pharmacy to release the script.Emergency script issued by our very able consultant so hopefully this issue will now be resolved before we run out again. We also received a report on my son after the initial appt in May that was incorrect and was also addressed to a GP at our surgery that doesn't even work there, & never has! So this second visit today was almost a non-starter to begin with. My son sat in the car sobbing for over an hour whilst I tried to sort all of the administration issues. I had conversations with 2 staff members before the appt concerning our son's medication not arriving and the mistakes in his written report. Something I suppose but there were many excuses rolled out to 'explain' the issues - none acceptable or convincing. Finally I met our new support worker/care co-ordinator & have almost made a little progress after a wasted morning & frustrating few months. My child is lucky that he has such a supportive family that are able & willing to fight his corner. My worry is that there are many vulnerable children & young people less fortunate & in need of support. Not to have seen a child in 3 months whom is known to the service is a safeguarding issue first & foremost & a total failing in the duty of care that should be apparent for all patients but especially those that are vulnerable & at risk of harm. Its just not good enough & any wonder why young people do not have faith in this service.