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Care Opinion

My care has been positive

Posted By hellisMS

"My care has been positive"

About: Astley Ainslie Hospital

(as a service user),

Having read CFS treatment at AAH by ThisIsMyScreenName I felt I had to reply as a positive patient at the AAH, I love the old buildings and the restful atmosphere of the parklands in the centre of Edinburgh.

The rules of no emails are annoying but I have felt treated as a human being who just happens to have MS! Frustration seems to be an understatement of ThisisMyScreenName whom I hope is feeling better but I cannot agree. My care has been positive and even the driving assessment which was gruelling finished with a good result. Orthotics is my next step forward this week! Pun intended.

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Responses

Response from Jeannette Morrison, Head of Patient Experience, NHS Lothian 6 years ago
Jeannette Morrison
Head of Patient Experience,
NHS Lothian

Submitted on 11/07/2017 at 17:43
Published on Care Opinion on 12/07/2017 at 09:02

Dear hellisMS

Thank you so much for your lovely feedback describing your positive experiences at the Astley Ainslie Hospital.

I was really pleased to read how the staff have cared for you and delighted to read that you had a positive result with your driving assessment. I hope things go well with your Orthotic appointment - I am trying to reciprocate with an appropriate pun....but have failed!

I have shared your lovely feedback with the staff, who like me will be delighted to read your kind words.

Kind regards

Jeannette

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