This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Labour ward, NICU, and Mary ward reviews"

About: Royal United Hospital / Gynaecology

Our recent experience of the Labour was amazing, such fantastic support during our stay. Thank to my midwife for the safe delivery of my first grandchild, my granddaughter. She had a short stay in the Nicu department, what an absolute credit to the hospital, amazing nursing though out. Having the flat to stay in, made there time in there so much easier, as our grand daughters was so poorly.

My granddaughter was taken straight to the Nicu, while my daughter stayed on the Mary ward. Our only groan is that she found it very difficult being separated from her, and it was very emotional when she was told that all the mum's that would be put in my bay would only be mum's with baby's in the Nicu ward. This would be easier as, there would be no babies crying etc. Unfortunately this did not happen, and even though i had a chat to the reception desk about this, still nothing changed. So she discharged herself from the ward. We understand that it is very busy in there , but why promise this, and then not keep to it.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Royal United Hospital 6 years ago
Royal United Hospital
Submitted on 10/07/2017 at 12:01
Published on nhs.uk at 12:32


Thank you for taking the time to post your comments regarding your and your daughter's experiences.

We welcome your comments as they help us to identify problems and improve the quality of our service and care and to celebrate the good practice you have identified.

If you would like us to investigate your concerns fully we would ask that you provide more detail.

Please would you contact our Patient Advice and Liaison Service on 01225 825656 or via email at ruh-tr.PatientAdviceandLiaisonService@nhs.net

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k