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"Staff were friendly and helpful on the labour ward"

About: Royal Oldham Hospital / Maternity

(as the patient),

I came in to be induced, induction process started straight away more or less. It was a slow process that lasted the full 30 hours(time it takes for medication to work) at the end of the 30 hours I was told I needed to wait for a bed on the labour ward in order for my waters to be broken.

Waited 12 hours approx. Staff were friendly and helpful on the labour ward. Baby was born 6am. I was then moved to the postnatal ward. I noticed baby was a little yellow, so mentioned it to the midwife who came and took some blood to test for jaundice. The test was done at 11am, I had to chase for results 4 times. In the end it took 7 hours to be told he needs phototheraphy! This could have started a good 5 hours earlier.

Phototheraphy has finished but need to wait for a repeat blood test in 12 hours. Very frustrating that something that could be done sooner is taking so long. I have kids at home that need me! 

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Responses

Response from Samantha Whelan, Patient Experience Midwife, Royal Oldham Hospital - Women's and Children's 6 years ago
Samantha Whelan
Patient Experience Midwife,
Royal Oldham Hospital - Women's and Children's
Submitted on 04/07/2017 at 07:42
Published on Care Opinion at 09:29


Thank you for taking the time to leave your feedback about our maternity unit. I am sorry if the waiting times for test results caused you any distress. I am more than happy to look into this further for you if you wish to contact me on the email address below.

I will let the maternity team on the labour ward know that you found them friendly and helpful.

If you are interested in sharing your story via film please contact me:

Samantha.whelan@pat.nhs.uk

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