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We couldn't have been treated better if we were royalty.

Posted By Haused

"We couldn't have been treated better if we were royalty."

About: Heartlands Hospital / Infectious diseases

(as a service user),

Last August I was admitted to Heartlands Hospital, Birmingham very ill with a diagnosis that had come out of the blue and I knew nothing about. I was diagnosed HIV positive.

Since that day the care and support I and my partner have received has been second to none. We are treated holistically and ever aspect of our health is covered by exceptional staff who have unprecedented skills and a warm and comforting bed side manner. We couldn't have been treated better if we were royalty. Nothing but praise for heartlands hospital and especially the Hawthorne centre

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Responses

Response from Heartlands Hospital 6 years ago
Heartlands Hospital

Submitted on 13/12/2017 at 13:39
Published on nhs.uk at 14:31

Dear Patient,

Please accept my apologies for the delay in responding to your posting.

Thank you for taking the time to post your comments regarding the care and treatment you and your partner received at Heartlands Hospital, in particular in the Hawthorne Centre.

I am pleased to read your positive comments, especially under the circumstances for which you were admitted and appreciate that it would have been a very worrying time for you both.

I will forward your posting to the senior management team and ask that your posting is shared with the staff, as I am sure they will be delighted to read your positive comments, regarding their service.

Once again thank you for taking the time to provide your comments, as all patient feedback is very important to us.

Best wishes

Miss J. Langham

Patient Services Officer

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