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Lack of information

Story from nhs.uk

"Lack of information"

About: Barlborough NHS Treatment Centre

I'm in the outpatients clinic and so far I'm 50 minutes late going in for my appointment.

Why not put waiting times up on the plasma screen? When I asked the receptionist how long the delay was they said "Oh, is there a delay?" Not a good start.

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Responses

Response from Barlborough NHS Treatment Centre 6 years ago
Barlborough NHS Treatment Centre

Submitted on 26/06/2017 at 14:26
Published on nhs.uk at 15:32

Dear Barbara,

Thank you for posting your feedback on the Barlborough NHS Choices website.

We appreciate all forms of feedback, both positive and negative, as this gives us the opportunity to learn.

I'm sorry to hear you have had quite a wait for your appointment and nobody told you there was a delay. This is not our normal practice and will be looked into.

We do tell patients that when they come for their pre-assessment that they can expect to be here around 3-4 hours.

This allows for all the tests, x-rays and Consultations to be carried out at the one appointment, where possible of course.

Unfortunately, due to the nature of the business, delays cannot be predicted and when they occur, we do try and catch up.

However, our Consultants won't be rushed as this may compromise a thorough examination and diagnosis.

I do hope you can appreciate this.

If you would like to discuss this matter further, please call me on 01246 575057 or email mandy.miller@careuk.com.

Please accept our apologies for the delay and I hope we are able to treat you very soon.

With kind regards, Mandy J Miller - PA to Steve Booker, Hospital Director and Marco La Malfa, Medical Director.

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