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staff were all lovely and friendly.

Posted By Bunni

"staff were all lovely and friendly."

About: University Hospital Hairmyres

(as the patient),

I attended outpatients at hairmyres for an appointment the staff were all lovely and freindly.

All of them do a great job and are not recognised how wonderful they are

Iv been atending for some time and everytime the staff treat you as an indavidual

I hadnt heard about this site until recently or I would have said something on here earlier.

On a sour note the waiting area is too over crowded to many seats not enough room to move and the reception is in a bad place whe u que to book in or make an appointment you are stainging in line waiting outside drs rooms with patients and staff having to get past people in the que staff are running clinics right on waiting area making things more crowded it is always an issue everytime I am at an appointment

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Responses

Response from Gordon Bryan, Senior Nurse, Surgical & Critical Care, University Hospital Hairmyres, NHS Lanarkshire 6 years ago
We are preparing to make a change
Gordon Bryan
Senior Nurse, Surgical & Critical Care, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 27/06/2017 at 16:47
Published on Care Opinion at 16:59

picture of Gordon Bryan

Dear Bunni,

Thank you for your positive comments in relation to your appointment, I shall pass these on to the staff within the department.

We continually review all aspects within the department on a regular basis to ensure the most effective service possible and I shall highlight your concerns regarding the overall department and the crowding. I shall also update you when we make changes in the future.

Thank you once again for your feedback and best wishes.

Regards

Gordon

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Response from Gordon Bryan, Senior Nurse, Surgical & Critical Care, University Hospital Hairmyres, NHS Lanarkshire 6 years ago
We are preparing to make a change
Gordon Bryan
Senior Nurse, Surgical & Critical Care, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 22/11/2017 at 14:35
Published on Care Opinion at 15:56

picture of Gordon Bryan

Dear Bunni,

Following on from your previous post we have reviewed the department and are planning to move the reception area. This change shall provide additional seating and also address the problems you have identified with people standing outside the rooms.

I shall update again once these changes have taken place

Regards

Gordon

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Response from Gordon Bryan, Senior Nurse, Surgical & Critical Care, University Hospital Hairmyres, NHS Lanarkshire 6 years ago
We are preparing to make a change
Gordon Bryan
Senior Nurse, Surgical & Critical Care, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 07/05/2018 at 12:48
Published on Care Opinion on 08/05/2018 at 09:46

picture of Gordon Bryan

Dear Bunni,

An update following your original post and my last update.

We have now complete the initial planning for the changes and work should be starting very soon to move the power and IT to allow us to relocate the reception area.

We estimate that this should be completed in the next few months and I shall update again once these changes have taken place.

Regards

Gordon

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Response from Cameron Sharkey, Service Manager for Surgical & Critical Care Services, University Hospital Hairmyres, NHS Lanarkshire 4 years ago
We have made a change
Cameron Sharkey
Service Manager for Surgical & Critical Care Services, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 30/03/2020 at 11:24
Published on Care Opinion at 13:40

picture of Cameron Sharkey

Dear Bunni,

I'm happy to be able to update you on the changes we've made to the reception area within the Outpatient Department. We now have in place new reception furniture in a configuration which allow the queues to form away from the consulting room. We have also installed additional power sockets which will eliminate the issues with trailing cables that a number of Care Opinion posters have drawn attention.

I've heard from the staff in the department that these changes have made it a better environment for patients. I hope you see an improvement on any future visits.

Kind Regards,

Cameron

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