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Rude. Long wait. Unhappy staff

Story from nhs.uk

"Rude. Long wait. Unhappy staff"

About: Cumberland Centre

I was waiting for three hours to be told I couldn't be helped even as this could have been established in the first meeting with staff. Staff were rude, the genral feeling was please leave. I came in because it was a Saturday and my gp was not open I was frowned at for doing so. I have never used this service and I won't ever again.

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Responses

Response from Cumberland Centre 6 years ago
Cumberland Centre

Submitted on 26/06/2017 at 13:50
Published on nhs.uk at 14:32

I do apologise for your bad experience at Cumberland MIU. It is very surprising as we get such great praise for this MIU, with 99% satisfaction rates on our Friends & Family Test. Clearly, this was not your experience and I would appreciate it if you would contact to give me you name and the date that you attended so that we can look into this matter. My e-mail is claire.gatehouse@nhs.net.

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