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"2 weeks in Orthopaedic ward with fractured..."

About: Royal Shrewsbury Hospital / Trauma and orthopaedics

I was admitted after a car accident and was in a lot of pain and was immobilised in a neck brace . The staff were kind, friendly, efficient, professional and supportive despite being pressurised with work. The rehab.was carefully done and equipment provided for home.Because I lived alone they did not pressurise me to leave before I felt ready and put a good support service of carers in place for when I left. The food was nourishing and appetising with plenty of choice. There was no restriction on visitors and phone calls were always passed on for me to speak to the caller. At night when I couldn't sleep some nurses would spend their time talking to me in a friendly way despite having paperwork to do themselves. The Chapel was always a quiet haven to retreat to and many nurses were seen coming in to pray before or after shifts. Despite the pain and difficulty sleeping, I can count my time spent on Ward 22 and ward 21( Discharge ) as an enriching experience. 2 weeks on Ward 22 and 1 week on Ward 21. I shall always remember the kindness received.

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Responses

Response from Royal Shrewsbury Hospital 6 years ago
Royal Shrewsbury Hospital
Submitted on 28/09/2017 at 16:48
Published on nhs.uk on 30/09/2017 at 04:15


Thank you for taking the time to share your experience with us here at the Shrewsbury and Telford Hospital Trust.

We really appreciate the feedback we receive as a Trust, and positive comments enable us to thank the individuals and teams for their hard work. All patient comments are welcome and where our care has not met your expectations we do review your experience (if possible from the information you have provided) and where we can, we will act and amend what we do for the benefit of our future patients. Our PALS team can be contacted by phone on 01743 261691 or by email at pals@sath.nhs.uk

Thank you and kind regards,

Patient Experience Team

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