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"It's how I've been left to feel; a nuisance"

About: Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus / Gynaecology

(as the patient),

Upon arrival the staff, facilities and building was impressive. It all went wrong when I was seen by the practitioner; I've no idea what their position was or their name, they never introduced themselves!

This Dr, assume, who was cold and totally disconnected. I sat the whole time looking mainly around the room and the top of their head whilst they wrote. Bear in mind after 2 years of menstrual nightmares I was very ready to listen, open minded and had lots of question about ending the turmoil id acquired.

I was asked questions and I answered such as history etc. I wanted to ask a few too but received this reply, "stop talking". and told me and drew a picture of what was going to be done to basically end all questions. I was also told they wanted to do a biopsy,

NOW. I refused. I was too upset by this time to even consider having this person check my bp. After the glare and tut at my refusal and said as a matter of fact this would be painful I refused again and said this will be done when I am under General anaesthetic. I was absolutely disgusted by my experience of professional and thank goodness for the lovely nurse who finished my checks eg weight, height, forms etc because they were lovely.

I can say I am extremely anxious about my pre-op assessment and the actual procedure. I am doing my own research for my unanswered questions and hope this person is not going to be there for these 2 visits. I have lost confidence.

We rely on their expertise, medical professionals, and we are totally subjective and vulnerable, This person knew this and chose to erk their responsibility to provide care and reassurance to the subject matter, a human being.

I feel my feelings were totally dismissed. I was to be quiet. Shut up and listen and be told what is going to be done. I find this odd to be told stop talking? I expected an open conversation about any treatment. ask faqs about procedure eg will I be able to go home the same day, can I go back to my regular exercise, what is an endo' ablation?

Not known this before. I exoected to ask then go home feeling good that I was I good hands. I am actually dreading it. I just don't feel comfortable. I believe if I have this person they will not care and could be at risk of negligence through sheer angry, indifference and "don't care" attitude. It's how I've been left to feel; a nuisance.

My pre-op is in a few weeks and procedur in a few months so I've a long time to try and deal with the anxiety. I am just praying it will all be unfounded and disproved.

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Responses

Response from Nottingham University Hospitals NHS Trust 6 years ago
Nottingham University Hospitals NHS Trust
Submitted on 27/06/2017 at 09:49
Published on Care Opinion at 11:36


I’m sorry that you were spoken to in this manner and that you do not have confidence in our care as a result. I welcome the opportunity to talk to you about your concerns in more detail so that we can provide you with the answers you deserve. If you wish to do so, please contact me on 0115 924 9924 ext 67130

Kind regards

Benita Brear

Matron, Gynaecology

Update posted by TinakrisJ (the patient)

Thank you. i will call with my questions and appreciate you understand the imbalance of power and how vulnerable patients may feel, I/we need to feel confident from the very first step through to recovery.

I look forward to contacting you shortly

Response from Nottingham University Hospitals NHS Trust 6 years ago
Nottingham University Hospitals NHS Trust
Submitted on 30/06/2017 at 10:27
Published on Care Opinion at 12:40


Hello Tina, we are glad you found Benita's response helpful.

Reading your feedback however it seems you may in fact have attended your appointment at the Circle Nottingham Treatment Centre. Would this be the case? The reason we ask is that your comment is marked here as QMC Gynaecology, and our Gynaecology service only sees patients for appointments at City Hospital.

If so, the Treatment Centre is not actually a part of our Trust and we would need to make them aware of your concerns, we will happily pass these on to them but if you are being seen at the Treatment Centre Benita and our own Gynaecology service would not be able to help with your concerns directly.

Kind regards

Andrew Steggles

Patient Experience Officer, Nottingham University Hospitals

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