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"early pregnancy unit"

About: Fairfield General Hospital / Maternity

I visited Fairfield early pregnancy unit and antenatal clinic today. I had rang the unit on Wednesday after some issues to arrange to come in. On arriving this morning I was told my appointment wasn't at Fairfield but at Bolton. I explained to the midwife that when I rang I was told it would be at the same hospital as I had my booking bloods at 10am. The midwife was fantastic, told me not to worry and they would see if they could sort something out. I was expecting to have to wait until 1pm which was technically the next slot, However, they managed to arrange for me to be seen almost instantly. Then having got to my booking appointment slightly early the midwife here already knew I had been seen at the EPU and again got me in early.

Great communication between services and lovely staff. Thankyou.

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Responses

Response from Fairfield General Hospital 5 years ago
Fairfield General Hospital
Submitted on 11/07/2018 at 15:43
Published on nhs.uk at 16:06


Thank you for sharing your experience.

It was pleasing to learn how out maternity staff had responded to the presenting situation and managed to have you seen.

We always appreciate feedback on our staff and we're delighted to hear that you had a positive experience of our service.

We value all comments as it helps us to continuously improve our service.

Regards,

Head of Patient Experience

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