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Faultless Care

Story from nhs.uk

"Faultless Care"

About: Hexham General Hospital

I am undergoing Chemotherapy at Hexham prior to having my bladder removed at the Freeman following which, when I've recovered from the op, I will return to Hexham for a further nine week course of chemo. I cannot praise the staff at Hexham highly enough!

Everyone I've met, in Urology and Oncology, is friendly, welcoming, reassuring, supportive and FUN! Nothing is too much trouble for them and I have been greeted with smiles in all departments.

I have had 2 treatments so far, (with a week off for good behaviour) and no one could have had better attention and care in a private hospital!

I won't name any individuals because all the staff are totally dedicated to making the experience as positive as possible. I've even had reflexology and Indian Head Massage which I highly recommend, so relaxing.

Thank you for running such a happy hospital in these times of being stretched to your limit.

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Responses

Response from Hexham General Hospital 6 years ago
Hexham General Hospital

Submitted on 25/06/2017 at 21:22
Published on nhs.uk on 27/06/2017 at 04:11

Dear Sir / Madam,

What a privilege it is for us to provide you with this service. It is such meaningful work and our staff are welcomed into people’s lives at really important times. It matters to us to do that in the best way possible.

Thank you for appreciating all the people who have been involved in your care so far – it is really moving to read your descriptions of faultless care taking place in a happy and compassionate environment. I hope our teams feel deeply proud of the contribution they make to such excellence.

We look forward to welcoming you back and please don’t hesitate to ask if there’s anything at all that would enhance your experience during your time with us.

With all best wishes,

Annie

Annie Laverty – director of patient experience

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