"I haven't had a proper appointment in ages"

I havent been given a proper appointment in ages, and I dont have my mobile phone lately because it kinda died. anyway, I got a letter at boots last week telling me I had n appointment and I missed it. and that I had to go in and see them. which I was going to but I have been so busy its been 4 days only thou. I was going to go in today anyway so I gets to boots and someone had been fro turning point to say y script is about to stop. so I thought right better go in sort this out. remember Ive not had an appointment given to me in ages, they did not send me an appointment to my home or to boots. so I got to turning point and had to see someone. I thought great new worker thats what I need. so I walks in to see them and they give me attitude immediately, telling me ive missed appointment blah blah blah. I was given one at boots chemist and I didnt turn up I said hey I was not given an appointment. I was told I missed one. one I did not receive but I wasnt given an appointment only told to see them. any way. it would have been nice if I would have been able to say those words. yet they talked above me and told me they didnt care what I had to say. well how can they offer me a decent service if they dont care about what I have to say I like to work in facts not fiction. what they want to do is pass the blame to me for not having an appointment when its up to them to give them. I have not had proper appointments ever since I started at wakefield.