"My daughter's stay in the stroke ward"

About: Wishaw General Hospital / General Medicine

(as a relative),

On Monday evening my daughter was rushed to Wishaw General hospital with a suspected stroke. Nurse Emma was a phenomenal patient advocate. She really spoke up for my daughter in a situation where she felt overwhelmed and lacked the ability to formulate an informed choice and instilled conference in all of us. The ward as a whole has been amazing. They haven't made us feel anything other than welcome and that has really helped her not being alone, as this is an issue for her. The head nurse is fantastic and I have never seen this level of care support and guidance before even in a private hospital. All the team seem to work amazingly with each other.

Many thanks

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Rick Edwards, Programme Manager for Person-Centred Care, Patient Affairs, NHS Lanarkshire

picture of Rick Edwards

Dear Jimonini,

Thank you for getting in touch at what must be a very difficult time for you and your family. I'm sorry to hear about your daughter but I'm pleased that you are reassured by the professionalism of the staff and the level of care and support that your daughter has received.

It's crucial that people are involved in shared decision making around their care and treatment and that their family is involved and able to support them as well. I know the ward team work very hard to ensure this is the case for every patient, every time.

It will be my pleasure to share your feedback with the team and Emma particularly.

I wish you, you daughter, and the rest of the family well for her recuperation and rehabilitation.

Kind regards

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Updates, changes and questions related to this story