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"The whole experience was really positive"

About: Forth Valley Royal Hospital / Day Surgery

(as the patient),

I recently spent a short time having prostate surgery in the Day Surgery unit at Forth Valley Royal Hospital. The whole experience was a really positive one. All the staff made the time as easy as it could be for both myself and my wife. From the receptionist who greeted us early in the day onwards I was kept fully informed of what was going to happen, what choices I had and how I might be afterwards. Time was given, kindness shown and I felt like a partner in my care. Faultless - truly.

What impressed me most was the overall atsmosphere of the place - relaxed, friendly but efficient. Not that I am rushing to return but if I have to then that would be an easy choice!

Thanks to all the team.

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Responses

Response from Pauline Donnelly, Person Centred Manager, Department of Nursing, NHS Forth Valley 6 years ago
Pauline Donnelly
Person Centred Manager, Department of Nursing,
NHS Forth Valley
Submitted on 05/07/2017 at 08:00
Published on Care Opinion at 09:19


picture of Pauline Donnelly

Dear Arnfinlay

It is lovely to hear from you, thank you for taking the time to get in touch to leave such positive feedback. I have shared your feedback with the Senior Charge Nurse for the Day Surgery Unit.

I hope that you are recovering from your surgery.

Kindest regards

Amanda Crawford

Patient Relations Lead

NHS Forth Valley

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