This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Care of my mother"

About: Isle of Wight Ambulance Service St Mary's Hospital (Newport)

(as a relative),

My mum had a stroke on the last evening of our holiday on the isle of Wight. From the bottom of my heart I thank the wonderful staff who looked after her. We had " Stig " the ambulance driver who got us from Thorness Bay Holiday Park to st. Marys in the blink of an eye. Sarah and Samara in A&E who were absolutely rushed off their feet. Who as well as my mother to thrombolise they had patients with breathing problems, seizures, and another" regular " who was causing problems and needed security staff to sit with him. Hats off to you ladies you were great.

From there Mum went up to cardiac care unit for next 24 hrs. Excellent care yet again for Mum and for us.

Then Mum was moved on to the Stroke Unit. What brilliant, lovely, professional people you are. So caring, not just for Mum, but for my family who came over from the mainland and my husband and myself. Making it easy for us to visit. You were so attentive that our minds were much more at rest when we had to return to the mainland leaving Mum with you. Thankfully you managed to stabilise her enough so that she could come back to mainland.

Although mum seemed to be continuing to improve unfortunately she suffered another stroke on opposite side and died.

Thank you all for your care. Doctors, nurses, cleaners, tea ladies, porters and everyone else. We didn't get the outcome we would have liked but we will be eternally grateful to you all.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Vanessa Flower, Head of Patient Experience, Isle of Wight NHS Trust 6 years ago
Vanessa Flower
Head of Patient Experience,
Isle of Wight NHS Trust
Submitted on 22/06/2017 at 17:14
Published on Care Opinion at 17:31


picture of Vanessa Flower

Dear JBB

Firstly my sincere condolences on the loss of your mother.


I would like to thank you for taking the time to post this feedback which I will share with all teams and staff mentioned here; they will be very pleased to read that the experience that you and your mother had in the Trust was a positive one; albeit that we were unable to ensure a positive outcome, and that you mother sadly passed away.

I am sure everyone who cared for or came into contact with your mother and family will join me in wishing you very best wishes at this difficult time.

Thank you again.

Kind regards

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k