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They were all compassionate without being condescending

Posted By junekx69

"They were all compassionate without being condescending"

About: Queen Elizabeth University Hospital Glasgow

(as a service user),

When I needed to have a lumbar puncture the staff at the Queen Elizabeth Hospital made an absolutely rubbish day into something special.

As a person with disabilities I needed extra care, the staff were there to make sure I received it. They were all compassionate without being condescending, all the staff were great though nurse Susan was particularly good.

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Responses

Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde 6 years ago
Lisa Ramsay
Patient Experience Public Involvement Team Support,
NHS Greater Glasgow & Clyde

I work in a small team within NHS Greater Glasgow & Clyde. Part of the team’s role is to support patients and carers through our feedback systems which will help to improve the services we provide. On Patient Opinion, I support Lorna Gray, Patient Experience Public Involvement Project Manager, and Niall McGrogan, Head of Patient Experience Public Involvement.

Submitted on 28/06/2017 at 10:44
Published on Care Opinion at 14:20

Dear junekx69

Thank you for taking the time to post on Care Opinion. I am pleased to read about your experience of care in the Queen Elizabeth University Hospital and you found the staff to be compassionate and provided you with the extra care that you needed.

I will ensure that your kind words are shared with the staff. They will be delighted to receive your feedback.

Best wishes
Lisa

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